Money-Back Guarantee

Eligible Products: This Guarantee applies only to Onramp subscription plans (the weekly, monthly, or quarterly subscription to the training service). It does not apply to one-time purchases of digital products (such as eBooks, prompt packs sold separately, or templates) or to consulting services. Those purchases are generally final and not refundable once delivered, except as required by law. The Guarantee also does not apply to free downloads (as there is no payment to refund) or to any third-party products we might sell. It is specifically meant for our core AI training subscription.

First-Time Subscription: The Guarantee is designed primarily for new subscribers using Onramp for the first time. If you have previously subscribed and claimed a refund under this Guarantee, we reserve the right to decline subsequent refund requests under the Guarantee for the same user.

Timeframe: The Money-Back Guarantee covers the first 30 days of your subscription. Requests made after the 30-day window will not be honored under this Guarantee. The 30-day period starts from the date of your subscription purchase (or the end of a free trial, if applicable).

For 1-Week Plan Subscribers: Use the training for at least 3 days out of the 7 and complete at least 2 guides/modules, or at least 70% of the modules available.

For 1-Month (4-week) Plan Subscribers: Use the training on at least 7 different days within the first month and complete at least 4 guides/modules, or 80% of that month’s curriculum.

For 3-Month (12-week) Plan Subscribers: Use the training on at least 10 different days within the first 30 days and complete at least 4 guides/modules (same 80% guideline).

If you fall slightly short but believe you earnestly tried the program, you can still submit a request explaining the situation. We may use discretion in borderline cases.

Prepare Evidence of Usage: Screenshots from your Onramp dashboard showing progress (completed modules, dates of access, progress percentages).

Contact Support: Email support@builtbyrose.co with subject “Money-Back Guarantee Refund Request,” include your account email, purchase date, plan type, brief reason, and usage evidence.

Submit Within 30 Days: Send the request within 30 days of your subscription purchase date (or start of paid period after a trial).

Review and Decision: We’ll verify usage and respond. Approved refunds are processed to the original payment method; access to subscriber-only content will be canceled upon refund.

One-Time Courtesy: The Guarantee is intended for first-time subscribers; subsequent subscriptions are not eligible for this Guarantee.

Personal Dissatisfaction vs. Usage Criteria: Minimal or no usage is not covered. The Guarantee is usage-based.

Beyond First 30 Days: No refunds under this Guarantee after the initial 30-day window; you may still cancel to stop future charges.

One Per Household: We may decline multiple refunds from the same household/organization if abuse is suspected.

Abuse of Policy: Bad-faith attempts (fake usage, repeated sign-ups for refunds) will be denied and may lead to bans.

Changes to Guarantee: Future changes apply prospectively; purchases made while this Guarantee is in effect remain eligible during their window.

This Guarantee is in addition to any rights you have under consumer law and does not limit those rights.

Refunds are limited to the subscription fee paid for the initial period; bank fees or FX differences are not covered.

We are not liable for consequential or incidental damages beyond refunding the subscription fee, per our Terms and Conditions.

Email: support@builtbyrose.co (preferred).

Subject Line: Mention “Money-Back Guarantee.”

Include: Account email, date of purchase, plan type, reason for dissatisfaction, and usage evidence.

We typically review requests within a few business days (up to a week during high volume).